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tel: 029 2087 2373     mail: info@cardiffcu.com

Withdrawals By Telephone

Telephone Banking

We offer a telephone banking service for members wishing to make withdrawals over the phone.  Any adult member is eligible to register for the service by completing a Telephone Banking Registration Form available from the 'Downloadable Forms' section of our website.  To register for the service members will need to complete the Telephone Banking Registration Form in full, supplying details of:

  1. Their nominated bank account they wish to authorise the Credit Union to transfer funds to
  2. A four digit security password which the Credit Union will ask the member to confirm to verify they are registered for Telephone Banking
  3. Up to date telephone and e-mail contact details

Hard copies of the Telephone Banking Registration Form must signed then returned to the Credit Union.  Once received the Credit Union will send an e-mail or letter to confirm the registration is active.

Members can then request a withdrawal from their account by telephone.  Under normal circumstances withdrawal requests made before 3pm Monday to Friday will be processed by 5pm that day.


Cardiff & Vale Credit Union. Registered office: 4 Working Street, Cardiff, CF10 1GN Telephone 029 2087 2373
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority 213467

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